Help

What are the Playmoss points?

Playmoss points are points given away to users after they have completed different actions.

How can you obtain Playmoss points?

You can obtain points by completing the profile information, adding a picture, creating and sharing playlists, adding songs to your playlists, etc. On the following link you will find detailed information about what actions will get you points:

What are the Playmoss points for?

Playmoss points are a way of identifying and rewarding the most active users. Obtaining points will allow you to unlock more features, and the more you use Playmoss, the more points you will obtain.

Does the Playmoss points reward system apply to all users?

No, the Playmoss points reward system doesn’t apply to Pro and Pro (S) users.

How can I join Playmoss?

Joining Playmoss is free of charge. You can join Playmoss using Facebook or your e-mail address.

How can I open a Plus account?

For now, Plus accounts are only for users chosen by the Playmoss team and they are free of charge.

How can I open a Pro account?

Pro accounts are only for music industry professionals (magazines, blogs, festivals, artists, record companies, etc.). If you belong to any of these sectors and are interested in having a Pro account, send an e-mail to hello@playmoss.com and we will take a look at your application.

How can I log in to Playmoss?

You can log in to Playmoss with Facebook or with your e-mail address.

Forgot your password?

To be able to access your account again, you will have to reset your password. Click on “Forgot your password? Get it here” in the “Log in” section and follow the instructions.

What is the “Collection” section?

The “Collection” section is one where all the playlists you have created appear, as well as those that other users have created and you have added to your collection using the “Add” button, as well as all tracks that appear on these lists, depending on whether you are looking at the “Playlists” menu or the “Tracks” menu.

How can I see all the playlists in my collection?

Select the “Playlist” menu and on the “All” tab, which is selected by default, you will see all the playlists in your collection.

How can I see just the playlists that I have created?

Select the “Playlist” menu and click on the “Yours” tab.

How can I see just the playlists that I have added to my collection?

Select the “Playlist” menu and click on the “Added” tab.

How can I add a playlist to my collection?

Click on the “Add” button which you will find on each playlist.

How can I delete a playlist from my collection?

Click on the “Added” button which you will find on each playlist. This will delete the playlist from your collection.

How can I add a track to one of my playlists?

Click on the “+≡” button to add the track that you want to any of your playlists or a new playlist. Remember that you can add tracks to your playlists from other users as well as tracks from one of your playlists to another of your playlists or even a new playlist.

How can I delete a track from one of my playlists?

Click on the “-” button that appears when you hover the cursor over each track.

What is the Following section?

In “Following” there are three menus available. In “Tracks” you will see all the tracks from all the playlists of all the users you are following; in “Playlists”, all the playlists of all the users you are following; in “Users”, all the users you are following.

How can I add a track from a playlist that appears on the Following section to one of my playlists?

Click on the “+≡” button to add the track that you want to any of your playlists or a new playlist. Remember that you can add tracks to your playlists from other users as well as tracks from one of your playlists to another of your playlists or even a new playlist.

How can I add a playlist that appears on the Following section to my collection?

Click on the “Add” button which you will find on each playlist.

How can I add a user so that they appear in my Following?

Go to the user profile and click on the “Follow” button. The lists created by this person will then appear in the Following section.

How can I stop following a user?

Go to the user profile and click on the “Following” button. The playlists created by this user will automatically disappear from the Following section.

What is the Explore section?

Explore is a section in which you can discover new users, playlists and tracks.
In Explore there are three dropdown tabs, “All”, “Good Fridays” and “Staff Picks”.

What is “All”?

“All” shows tracks, user playlists or users that we think might interest you.

What is “Good Fridays”?

“Good Fridays” is a weekly section that we publish every Friday in which we ask one of our artists, DJs or favourite music selectors to make us an exclusive playlist with tracks that they would like to hear on a Friday.

What is “Staff Picks”?

“Staff Picks” is a section in which the Playmoss team recommends users or user playlists that we think might interest you.

How can I add a track to one of my playlists?

Click on the “+≡” button to add the track that you want to any of your playlists or a new playlist. Remember that you can add tracks to your playlists from other users as well as tracks from one of your playlists to another of your playlists or even a new playlist.

How can I add a playlist to my collection?

Click on the “Add” button which you will find on each playlist.

How can I add a user so that they appear in my Following?

Go to the user profile and click on the Follow button. The lists created by this person will then appear in the Following section.

Can I search for anything at all?

The search facility allows you to search by track, playlist and user.

How can I search for tracks in Playmoss?

You can use the search facility to find any track that is in Playmoss and also in any of the services compatible with the tool, except Bandcamp (at present, SoundCloud, YouTube and Vimeo). You can also filter the results and see just the ones from the platforms that you prefer.

How can I search for playlists in Playmoss?

You can use the search facility to find any playlist whose title or one of its tags coincides with the search terms entered.

How can I search for users in Playmoss?

You can use the search facility to find any user in Playmoss. Enter the name of the user you are searching for and select the “User” tab.

Forgot your password?

To be able to access your account again, you will have to reset your password. Click on “Forgot your password? Get it here” and follow the instructions.

Can I change my username?

No, not at the moment. If you have made a mistake on entering your username or you want to change it you should delete your account and open a new one.

My profile picture is pixellated.

So that your profile picture does not appear pixellated, it should have a minimum resolution of 500 x 500px.

My header picture is pixellated.

So that your header picture does not appear pixellated, it should have a minimum resolution of 1,600 x 600px.

How can I delete my account?

Click on your profile and then on “Settings” or directly to User settings and click on “Delete Profile”. Remember that if you delete your account you will lose all the playlists and links that you saved in it.

How can I change the email address associated with my Playmoss profile?

Go to User settings and enter the new email address that you wish to associate with your Playmoss profile in the corresponding box.

How can I change my password?

Go to User settings and enter the new password in the corresponding box.

How can I stop receiving notifications or newsletters?

Unselect any of the relevant boxes that appear in the image below.

I would like to add Playmoss to my social network toolbar. Where can I find Playmoss icons?

You can download an icon pack from the following link. We have a lot of different models; we hope that one of them will suit your requirements.

What types of notifications can I receive?

We can inform you every time a user adds one of your tracks or one of your playlists to their collection, follows you, gives you a “like” or leaves a comment on any of your playlists.

Do I need to use tags?

Tags are a great way of finding new music. The more specific they are, the easier it will be for other users to find your playlists and the easier it will be to find playlists that may interest you.

Do you want your playlist to be public and visible for other users?

Click on “Publish” so that everyone can see it, listen to it and share it. Remember that, if you want, you can finish it off or edit it after publishing it, but once you have published it there is no going back.

Can I unpublish a playlist?

No you can't. If you don't want anyone to see your playlist, you will have to create a new one with the tracks from the previous one and delete the one that you published.

What can I do to stop my cover pages being pixellated?

So that your cover pages do not appear pixellated, they should have a minimum resolution of 500 x 500 px.

What can I do to stop my playlist backgrounds being pixellated?

So that your backgrounds do not appear pixellated, we recommend using, whenever possible, images with a resolution of 1920 x 1080 px.

Published your playlist but want to change the title, background, header or description?

Click on “Edit” and make the changes you want.

What is the “Like” button for on a playlist?

To inform the owner of the playlist that you like their music selection.

Want to share a playlist that you have just heard?

Click on the “Share” button and share it on one of your favourite social networks.

I have just edited a playlist and when I share it on Facebook the most recent changes do not appear.

Clean the URL cache with the Facebook Debugger tool: http://developers.facebook.com/tools/debug/

How can I embed a playlist on my website?

To embed a playlist, click on the “Embed” button. A dropdown menu will open where you will be able to customise the player. Copy the HTML code and paste it on your website.

Why the “Embed” button doesn't appear in my lists?

The “embed” button is only available for Plus and Pro users. However, you can embed playlists on your website that have been created by other Plus or Pro users.

I can't embed the player on my blog.

If you are having problems embedding the player on your website or blog, email us at support@playmoss.com explaining what the problem is. We will try to get back to you as soon as possible.

I like the track that is playing. Can I add it to any of my playlists?

Click on the “+≡” button to add the track that you want to any of your playlists or a new playlist.

How can I leave a comment on a playlist?

Click on the comments bar and write a message in the box (“Write a comment”).

How can I change the order of the tracks?

To change the order of a track simply hover the cursor over it and drag it to the desired position.

What links can I add to my playlists?

At the moment, Playmoss admits links from SoundCloud, YouTube, Bandcamp and Vimeo.

When I try to add a link, an error message appears.

“Sorry, we can’t find your music. Are you sure this is a direct link to the music?” Are you sure that the link you want to add belongs to one of the platforms compatible with Playmoss?

“The user won’t allow this track to be embedded”. Remember that both on YouTube and on SoundCloud some users do not allow sharing of their links; i.e. they are private.

The player isn't working properly

Reload the page. Playmoss has been optimised to work with the latest versions of Chrome, Firefox and Safari. Have you tried updating your browser? Still having problems? Email us at support@playmoss.com telling us what the problem is.

The player stops when a track finishes.

We have found that this only happens with Safari when the player is running on an inactive tab and a SoundCloud track finishes. We are working to resolve this. If this is not the case, email us at hello@playmoss.com and we will note down the error to resolve it.

Some tracks do not play and the player jumps automatically to the next track.

The most likely thing is that this is because the original source has disappeared.

Can everyone listen to my playlists?

Yes, once you have published your playlists, everyone can listen to them.

How can I open a Plus account?

For now, Plus accounts are completely free of charge but are only for users chosen by the Playmoss team.

What are the advantages of a Plus account?

With a Plus account you get new tools to customise your account, such as the possibility of adding backgrounds to your user profile or your playlists or the new player with which you can embed the playlists you create on your blog or website. All of this for now; shortly there will be more new features.

How can I open a Pro account?

For now, Pro accounts are only for music industry professionals (magazines, blogs, festivals, artists, record companies, etc.). If you belong to any of these sectors and are interested in having a Pro account, send an e-mail to hello@playmoss.com and we will take a look at your application.

What are the advantages of a Pro account?

At the moment, with a Pro account you get new tools to customise your account, such as the possibility of adding backgrounds to your user profile or your playlists or the new player with which you can embed the playlists you create on your blog or website.